Note: Once the second agent ends the call, the call resumes between you and the customer. The second agent will be added to your ongoing call if the agent accepts the call.Click on the three dots next to the agent's name and choose Conference call.The number next to the team indicates the number of active/online agents in that team. To see the list of online agents in a team, click on the arrow next to the team/group name. You can use the search bar at the top to search for the names. Contact our sales team to request more info Contact sales for more info Get a Demo 1.888.498. During a live call, click on the Call actions icon at the bottom to see the active (online) agents or contacts. Vast Conference is the easy conference calling provider for scalable audio, video, and live streaming to simplify and improve meetings on any device.Also, you can start conference calls with only one person and not an entire team.Īgents, supervisors, admins, and account admins can make conference calls. Note: An additional charge of USD 0.005/min is applicable when you initiate conference calls. This can be useful during escalations or when you think your teammate can help you resolve customer queries. You can also make conference calls to an external number. We assure you that this change will not impact your product experience, and no action is required on your part.įreshcaller allows you to invite other team members or contacts as guests to an ongoing conversation. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. Also coming to your iPhone: StandBy mode and custom stickers. We have recently refreshed our branding across our offerings and changed the names of our pricing plans.
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